Homeless referral on behalf of someone else

Progress

Details of the person requesting referral

Before you proceed do you have the permission of the applicant to submit this information on their behalf?

Sorry, you cannot continue with this form without their permission.

What is your role?

Referral on behalf of friend/family member

Partner agency making a referral

Probation Service

Please can you provide the following information for the customer you are supporting.

(dd/mm/yyyy)

(dd/mm/yyyy)

Does the customer have a history of substance misuse?

Agency referral details

If you are not an agency, please type none

Urgency of case

Referral information

Please select any circumstances that apply to them or their household from the list below. If none apply, choose 'They do not meet any of this criteria.'

You may be expected to provide evidence for the criteria you choose

If they are fleeing domestic abuse or fear of domestic abuse, we will need to see evidence to support this claim, such as a crime reference number or police report, please have it to hand to upload at the end of this form. If you do not have any evidence you can still complete this form.

If they are fleeing flood or fire we will need to see evidence to support this claim, such as an emergency services report or insurance documents. please have it to hand to upload at the end of this form. If you do not have any evidence you can still complete this form.

Do they have a safe place to stay tonight?

If you are making this referral between Monday – Friday 9am – 4:30pm please continue to complete this form and a member of our Housing Options Service will be in contact with you urgently. You do not need to call us.

If you have not been contacted by 5pm and they have nowhere to stay please call 0151 233 3044 or freephone 0800 731 6844.

If you are making this referral outside the hours of Monday – Friday 8am – 4:30pm please do not continue with this referral. Please call 0151 233 4044 immediately. If you do not call this number no action will be taken.

We will only be able to place them in emergency accommodation if they meet strict priority need criteria. Please consider all your options.

Applicant details

Given name

Family name

Do they consider themselves to have a disability?

Under the Equality Act 2010 a person is considered to have a disability if he/she has a physical or mental impairment which has a substantial and long term adverse effect on his/ her ability to carry out normal day to day activities.

Do they currently have an address?

This address can be the address where they are currently residing even if they have no responsibility to pay rent (e.g. family/friend's home)

Address

To enter an address outside Liverpool, use the 'enter address manually' option below.

 

Use the Lookup Postcode button to find the address.

If you cannot find the address, please enter it manually

It is important for us to have an understanding of their address history going back five years. Please give previous address or addresses for the last 5 years.

To add another address, choose 'Add address'
Address
 

Use the Lookup Postcode button to find the address.

If you cannot find the address, please enter it manually

Add address

Do they have a contact telephone number?

(if different to above)

Is their telephone number a smart mobile?

We ask if the mobile phone number is a smart phone to establish if we can use a video call to conduct the Home Needs Assessment. If they do not have a smart phone we will telephone call them instead.

If the email address is not known, you can leave this question blank. However, please be aware that providing a valid email address supports the Housing Options service when contacting the person you are referring.

If the National Insurance number is not known you can type NK. However, please be aware that the National Insurance number must be provided to support the Housing options referral, and proof which can be found on any benefit award letter or wage slip should be uploaded on the evidence upload page at the end of this form. If this is not possible, you will have 10 days from submitting this form to provide their national insurance number.

Do they have a child or children residing with them on a regular basis but who do not live with them permanently?

An example of this could be their own child/ children who reside with their other parent permanently, but regularly stay with the applicant as part of an agreed arrangement

Details of children

To add details of another child, choose 'Add child'

Given name

Family name

(dd/mm/yyyy)

(for example they stay with them 3 nights per week as part of a split custody arrangement)

Add child

Employment details

Are they currently employed?

In order to support their referral please provide evidence of their employment status on the evidence page at the end of this form. This could consist of a contact of employment or a recent wage slip.

Are they currently in receipt of any benefits?

Please include benefits that they jointly claim with their partner.

Please select any benefits that they are currently in receipt of

Select all that apply. Please include benefits that they jointly claim with their partner.

In order to support the referral please provide evidence of their unemployment status on the evidence page at the end of this form. This could consist of award letters, a screen shot of your Universal Credit journal or a bank statement showing Benefit payments.

Health, Disability and Special Needs details

Are they or their partner or anyone else in their household pregnant?

(dd/mm/yyyy)

Please provide a copy of the MATB1 form or any additional medical evidence that confirms the pregnancy on the evidence upload page at the end of this form.

Do they consider themselves to have any health, disability or special needs?

Under the Equality Act 2010 a person is considered to have a disability if he/she has a physical or mental impairment which has a substantial and long term effect on his/ her ability to carry out normal day to day activities.

Health, disability or special needs

Select all that apply

Are they currently on any medication?
Do they currently have a social worker?
Do they qualify for Disability Living Allowance (DLA) or Personal Independence Payment (PIP) as a result of their disability?

(for example, fridge required for medication, ground floor required due to limited mobility)

You have stated that they consider themselves to have a health, disability or special need. In order for us to consider this as part of their assessment we will need to see evidence of this.This could consist of any of the following:

  • Medical Reports
  • Letter from GP
  • Sick note
  • Hospital Records
  • Prescription Details
  • Proof of DLA/PIP

Please provide this on the evidence upload page at the end of this form.

Nationality information

Are they subject to immigration control or restrictions?
Do they have the right to work in the UK?
Have they been granted indefinite leave to remain in the UK?

You have stated that they have been granted indefinite leave to remain in the UK. As part of their assessment, we will need to see evidence of this.  Please provide this on the evidence upload page at the end of this form. Proof can be immigration documents confirming positive refugee status or a passport.

Family information

Do they have a partner that you wish to add to this referral?

(dd/mm/yyyy)

Are they and their partner married?
Is their partner in paid employment?
Is their partner in receipt of any Benefits?

You have stated that their partner is in receipt of benefits. As part of the  assessment, we will need to see evidence of this. Please upload this on the evidence page at the end of this form.

You have stated that their partner is in paid employment. As part of the  assessment, we will need to see evidence of this. Please upload this on the evidence page at the end of this form. Proof can consist of a wage slip or contact of employment.

Does their partner have any support needs that we should be aware of?
Do they have any children that reside with them permanently?

Details of children

To add details of another child, choose 'Add child'

(dd/mm/yyyy)

Add child

Section 21 or a Section 8 eviction notice and rent arrears details

Have they been issued with a Section 21 or a Section 8 eviction notice?

In order to support their assessment, you will need to provide evidence of this. Please provide a copy of your section 21 or Section 8 eviction notice and any additional letters/ notices their landlord may have issued them regarding their eviction. On the evidence upload page at the end of this form.

Does it state on the letter that they have received that the Notice has been given under Section 8 or Section 21 Housing Act 1988?

(dd/mm/yyyy)

Are they up to date with their rent?
Have they spoken to their Landlord regarding their Section 21 / Section 8?
Are they being evicted due to rent arrears?

(dd/mm/yyyy)

Have they tried to come to a payment arrangement with their Landlord in an attempt to clear their arrears?
Are they in receipt of Housing Benefit or the housing element of Universal Credit?
Are they in receipt of a Discretionary Housing Payment (DHP)?

Cause of homelessness or soon to be homelessness details

You will need to provide evidence of their reason for homelessness on the evidence upload page at the end of this form if evidence is available. Evidence can be in the form or formal documents or notices or can be informal letters or notes from family or friends confirming that they have asked them to leave.

(dd/mm/yyyy)

Do they have an active Property Pool Plus account?

It is important that they are actively using their Property Pool Plus account. They can improve their chances of being re housed by placing the maximum number of bids per week and widening the geographical area they are willing to accept a property in. The Housing Options Service are able to verify the number of bids they are making, and as part of their Personal Housing Plan will request that they place the maximum number of bids each week to improve their chances of being rehoused. If they are already registered they should start actively bidding with immediate effect. The Housing Options Service may be able to use evidence that they have already provided when setting up their property pool plus account to support their Housing Needs Assessment.

Do they give consent for the Housing Options Service to use evidence already provided for their Property Pool Plus account?

It is important that they register for property pool as soon as possible. Once registered they should start actively bidding with immediate effect. They can improve their chances of being re-housed by placing the maximum number of bids per week and widening the geographical area they are willing to accept a property in.

They can register for Property Pool online by visiting the Liverpool City Council website and typing 'property pool' into the search bar.

Evidence and documentation

Please upload all the evidence here.  If you cannot upload any of it now, you have 10 working days to send to us after you submit this form using our additional evidence upload link. We cannot book a housing needs assessment if you do not provide the evidence we need within 10 working days.

To upload multiple files for a particular question, hold 'Ctrl' (Windows) or 'Cmd' (Mac) when choosing which files to upload.

This can be an employment slip or benefit award letter

Evidence can consist of a contract of employment or a recent wage slip.

Evidence can consist of any of the following: Award letters, screen shot of your Universal Credit journal or bank statements showing Benefit payments.

Evidence can be in the form of formal documents or notices or can be informal letters or notes from family or friends confirming that they have asked them to leave.

This can be a crime reference number, police report or any other evidence you have that shows they are fleeing domestic abuse

This can be an emergency services report, insurance documents or any other type of evidence that shows they are fleeing fire or flooding

Please provide a copy of the MATB1 form or any additional medical evidence that confirms the pregnancy

Proof could consist of any of the following: Medical reports, letter from GP, sick note, hospital records, prescription details or proof of DLA/PIP

This can be Immigration documents confirming positive refugee status or a passport.

You have stated that their partner is either in paid employment or receipt of benefits. As part of the assessment we will need to see evidence of this. Proof could consist of any of the following: Wage slips, contract of employment, benefit award letters, screen shots of Universal Credit journal or Recent bank statements that show payments being made.

This should be a copy of their Section 21 or Section 8 eviction notice and any additional letters/notices their landlord may have issued them regarding their eviction.

Please provide evidence of rent arrears and any additional letters/notices their landlord may have issued regarding their eviction as a result of rent arrears

Is there any reason you cannot provide evidence with this form or within the requested 10 working days?

Please note: If you have already told us as part of this referral that they are fleeing domestic abuse, cannot return home due to fire or flood or have nowhere to stay tonight, we will book them an emergency assessment without evidence.

They may still have to provide evidence later but their assessment will not be delayed.

Housing referral declaration

I (we) declare that to the best of my (our) knowledge and belief the information I have given to Liverpool City Council’s housing department is correct in every detail. In submitting this application, I (we) give you my (our) permission for a doctor or other health professional to give information about me (or other), as far as the law allows. In submitting this application, I (we) give my permission for other internal departments or outside organisations to give you information so you can process my application.

I (we) understand that you will copy and use this form to get the information. I fully understand that I must inform Liverpool City Council’s housing department if my circumstances change, through advising, in writing, Liverpool City Council’s housing department of any changes. If prosecuted by Liverpool City Council and found guilty I understand I could be ordered to pay a fine of up to £5,000 and/ or a term of imprisonment.

Declaration

Before you submit this form please review your answers below. If you need to change anything, use the 'previous' button on the bottom left to go back to a section. Then submit the form by selecting the 'Submit button' at the bottom of this page