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Site Report

This tab shows accessibility issues, indicating problems for older users, people with disabilities or accessibility needs. Automated testing cannot detect all accessibility issues, so should be used alongside human testing.

LevelWCAG 2.1Section 508 - 2017Key
ALevel A, 3 issuesLevel A, 3 issuesCritical Pages with level A issues are unusable for some people
AALevel AA, 1 issuesLevel AA, 1 issuesVery Important Pages with level AA issues are very difficult to use
AAALevel AAA, 4 issuesLess Important Pages with level AAA issues can be difficult to use
PriorityDescription and URLGuideline and Line#Count

Level A

3 issues on 5 pages

CriticalAbsolute CSS positioning can make pages unreadable when style sheets are turned off. WCAG 2.1 A F1 Section 508 (2017) A F1 1 pages
Low vision users often switch off style sheets to make text easier to read. Absolute positioning can result in pages that display text out-of-order when style sheets are turned off.
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/utilities.cssLine 247 253 273
CriticalContent inserted with CSS is not read by some screen readers, and not available to people who turn off style sheets. WCAG 2.1 A F87 Section 508 (2017) A F87 3 pages
Move the content from CSS to the HTML page so that all users can see it.

Impact on users:

  • NVDA 2019.2 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • NVDA 2018.4 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • NVDA 2017.3 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • NVDA 2016.2 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 2019.1912.1 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 2018.1811.2 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 18.0.5038 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
  • JAWS 17.0.2619 IE11 Windows 10 Reading: Text inserted by CSS content property not read.
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/base.cssLine 376 379
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/bootstrap.min.cssLine 721 724
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/components.cssLine 4029 4033 4037 4041 4045 ...
CriticalUse semantic markup like strong instead of using the CSS font-weight property. WCAG 2.1 A F2 Section 508 (2017) A F2 1 pages
Use the strong element instead of the span element for bold text.
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/IndexLine 65

Level AA

1 issues on 4 pages

Very ImportantThe CSS outline or border style on this element makes it difficult or impossible to see the dotted link focus outline. WCAG 2.1 AA F78 Section 508 (2017) AA F78 4 pages
Change the style to avoid obscuring the focus outline around focusable elements.

Using a border or outline style that obscures the focus ring causes problems for keyboard-only users in:

  • Chrome (obscures the focus indicator on links, buttons, dropdowns and range controls)
  • Firefox (obscures the focus indicator on links)
  • Internet Explorer (obscures the focus indicator on links, buttons and range controls)
Internet Explorer does not support the `outline-offset:` property, so using this does not reliably avoid focus outline overlap.
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/base.cssLine 40 105 205 427 455 ...
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/bootstrap.min.cssLine 11 31 392 478 710 ...
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/components.cssLine 37 281 1058 1249 1572 ...
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/custom-customer.cssLine 244

Level AAA

4 issues on 56 pages

Important Several links on a page share the same link text, but go to different destinations. WCAG 2.1 AAA 2.4.9 52 pages
Make the link text unique for each target, or add additional text using aria-label.
Link text: Log in / register
Log in / register LCC online payments LCC online payments
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Basket/ViewBasket
Line 72 86 118 142
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?Area=
Line 86 118
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=E0005014&showSingleProduct=True&recurringOnly=False
Line 86 118
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=E0005015&showSingleProduct=True&recurringOnly=False
Line 86 118
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000001&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000002&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000006&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000007&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000010&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000011&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000012&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000030&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000048&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register View recurring payment View recurring payment
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?catalogueItemReference=F0000297&showSingleProduct=True&recurringOnly=False
Line 86 118 294 297
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?newSearch=False&currentPageSize=10&page=1&firstInList=1
Line 86 118
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?newSearch=False&currentPageSize=10&page=2&firstInList=1
Line 86 118
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index?page=1&pageSize=10&newSearch=False
Line 86 118
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Footer/AccessibilityStatement
Line 86 118
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Footer/CookiePage
Line 86 118
Link text: Log in / register
Log in / register
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Footer/SiteMap
Line 86 118
This issue was found on another 32 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.
ImportantAvoid specifying a new window as the target of a link with target=_blank. WCAG 2.1 AAA F22 1 pages
Displaying new windows without warning can be very confusing to non-sighted and mobile users. Some screen readers and mobile devices give very little indication a new tab or window has opened. If you cannot avoid displaying a new window, insert a warning into the link text like the following: "opens in a new window".
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/IndexLine 583 586 589 597
ImportantDon't use CSS animations or transitions in interactions without giving the user a way to turn them off. WCAG 2.1 2.3.3 2 pages
Use the @media (prefers-reduced-motion) media query to respect user preferences.
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/custom-customer.cssLine 1669
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/custom.cssLine 327
ImportantEnsure that text and background colors have a 7:1 contrast ratio. WCAG 2.1 AAA 1.4.6 3 pages

Some users find it hard to read light gray text on a white background, dark gray text on a black background and white text on a red background.

Note: The default link color in IE11 has poor contrast on a white background. Fix by specifying a:link and a:visited colors in CSS.

  • The contrast ratio should be 4.5 or more for 18 point text, or larger
  • The contrast ratio should be 4.5 or more for 14 point bold text, or larger
  • The contrast ratio should be 7.0 or more for all other text
The text color to background color contrast ratio is:
5.99 with color: rgb(255,255,255); background-color: rgb(182,43,96); font-size: 12.00pt; font-weight: 400.00;
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/base.css
Line 25
The text color to background color contrast ratio is:
5.99 with color: rgb(255,255,255); background-color: rgb(182,43,96); font-size: 12.00pt; font-weight: 400.00;
https://www.civicaepay.co.uk/LiverpoolEstore/estore/Custom/Styles/custom-customer.css
Line 11
The text color to background color contrast ratio is:
4.59 with color: rgb(255,255,255); background-color: rgb(54,127,140); font-size: 15.00pt; font-weight: 300.00;
https://www.civicaepay.co.uk/LiverpoolEstore/estore/default/Catalog/Index
Line 549
Expand all 8 issues