[Skip navigation links]

Site Report

This tab shows general usability issues, indicating navigation problems for all users.

StatusSummary
FailureUsability.gov Guidelines - Some pages violate these guidelines.
FailureW3C Best Practices - Some pages violate these guidelines.
SuccessReadability - No issues found.
PriorityDescription and URLGuideline and Line#Count

Priority 1

2 issues on 244 pages

CriticalHave a link labeled 'Home' on every page on the site, except for the home page. Usability.gov 5:1 42 pages
Many sites place the organization's logo on the top of every page and link it to the homepage. While many users expect logos are clickable, around 25% will not realize that links to the homepage. Therefore, include a link labeled 'Home' near the top of the page to help those users.
https://orders.personnelchecks.co.uk/about-us/case-studies/Line 1
https://orders.personnelchecks.co.uk/about-us/testimonials/Line 1
https://orders.personnelchecks.co.uk/careers/Line 1
https://orders.personnelchecks.co.uk/cdn-cgi/l/email-protectionLine 1
https://orders.personnelchecks.co.uk/cookie-policy/Line 1
https://orders.personnelchecks.co.uk/dbs-crb-checks/Line 1
https://orders.personnelchecks.co.uk/dissatisfied-customer-procedure/Line 1
https://orders.personnelchecks.co.uk/fusionhr/Line 1
https://orders.personnelchecks.co.uk/help-line/Line 1
https://orders.personnelchecks.co.uk/info-centre/barring/making-a-referral/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/how-does-safeguarding-affect-me/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/six-safeguarding-principles/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/spotting-signs-of-abuse/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/types-of-abuse/Line 1
https://orders.personnelchecks.co.uk/infocentre/Line 1
https://orders.personnelchecks.co.uk/privacy-policy/Line 1
https://orders.personnelchecks.co.uk/sectors/Line 1
https://orders.personnelchecks.co.uk/terms-conditions/Line 1
https://orders.personnelchecks.co.uk/videos/Line 1
This issue was found on another 22 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.
CriticalUsers should be able to quickly look at each link and tell where it goes. Usability.gov 10:1 205 pages
Don't use generic link labels like "click here" or "read more" because they're hard to tell apart when users scan a page.
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/
Line 295 358 423 474 527 ...
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?category=CRB+Checks
Line 295 358 411 462 518 ...
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?category=DBS
Line 295 358 423 474 530 ...
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?category=DBS+Checks
Line 295 358 423 477 533 ...
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?category=Disclosure+Scotland
Line 298 361 432 498 575 ...
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?page=2
Line 290 347 403 457 516 ...
Link text: Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=Background+Checks
Line 285 342 404 467
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=background+check
Line 285 348 425 512 574 ...
Link text: Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=covid-19
Line 297 360 437
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=dbs+check
Line 286 346 411 480 557 ...
Link text: Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=human+rights
Line 294 360 437 500
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=recruiting
Line 297 360 437 497 589
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=recruitment
Line 298 382 459 516 587 ...
Link text: Read more
https://orders.personnelchecks.co.uk/blog/?tag=remoterecruitment
Line 297
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/blog/?tag=safeguarding
Line 295 358 420 486 560 ...
Link text: here here here here
https://orders.personnelchecks.co.uk/blog/posts/2021/january/how-background-checks-can-help-in-the-fight-against-human-trafficking/
Line 300 320 321 322
Link text: here.
https://orders.personnelchecks.co.uk/dbs-crb-checks/
Line 413
Link text: click here.
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/spotting-signs-of-abuse/
Line 236
Link text: Read more Read more Read more Read more Read more
https://orders.personnelchecks.co.uk/news/
Line 287 338 400 451 510 ...
Link text: here here
https://orders.personnelchecks.co.uk/privacy-policy/
Line 331 346
This issue was found on another 185 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.

Priority 2

6 issues on 251 pages

Very ImportantAvoid underlined text - people will click on it and think it's a broken link. Usability.gov 10:4 2 pages
Use something other than underlining for highlighting text, because it looks like a link, and users become frustrated when the "link" does not work.
https://orders.personnelchecks.co.uk/css/style.min.css?cachbuster=2Line 397 533 536 541 2371 ...
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/Line 266
Very ImportantKeep URLs shorter than 78 characters so they don't wrap when emailed. W3C 19 pages
https://orders.personnelchecks.co.uk/about-us/case-studies/luton-borough-council/Line 1
https://orders.personnelchecks.co.uk/about-us/case-studies/recruitment-case-study/Line 1
https://orders.personnelchecks.co.uk/blog/posts/2020/december/top-4-background-screening-trends-in-2020/Line 1
https://orders.personnelchecks.co.uk/blog/posts/2020/december/what-you-need-to-know-about-dbs-checks/Line 1
https://orders.personnelchecks.co.uk/blog/posts/2020/december/why-employers-should-ensure-they-do-background-checks/Line 1
https://orders.personnelchecks.co.uk/blog/posts/2021/january/how-background-checks-can-help-in-the-fight-against-human-trafficking/Line 1
https://orders.personnelchecks.co.uk/blog/posts/2021/january/how-can-background-screening-help-you-recruit-post-pandemic/Line 1
https://orders.personnelchecks.co.uk/blog/posts/2021/january/how-can-you-effectively-onboard-new-candidates-remotely/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/how-does-safeguarding-affect-me/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-for-drivers/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-policy-and-procedures/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-training/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/six-safeguarding-principles/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/spotting-signs-of-abuse/Line 1
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/types-of-abuse/Line 1
https://orders.personnelchecks.co.uk/videos/how-can-an-individual-apply-for-a-crb-check/Line 1
https://orders.personnelchecks.co.uk/videos/how-do-i-know-which-level-of-check-my-business-or-i-need/Line 1
https://orders.personnelchecks.co.uk/videos/how-long-does-the-whole-process-take/Line 1
https://orders.personnelchecks.co.uk/videos/what-is-the-difference-between-basic-standard-enhanced-crb-checks/Line 1
Very ImportantOmitting img width or height attributes makes the page layout jump about as images load. Usability.gov 14:3 W3C 249 pages
This makes the page very hard to read or click while it's loading. Fix by adding width and height attributes to the img tag matching the image dimensions. In responsive layouts, specifying width and height prevents layout jumping because the browser can pre-calculate the final image size when CSS like this is used: img { max-width: 100%; height: auto }
https://orders.personnelchecks.co.uk/about-us/case-studies/Line 150 179 186 432 434 ...
https://orders.personnelchecks.co.uk/about-us/testimonials/Line 150 179 186 522 524 ...
https://orders.personnelchecks.co.uk/blog/Line 151 180 187 2131 2133 ...
https://orders.personnelchecks.co.uk/careers/Line 150 179 186 409 411 ...
https://orders.personnelchecks.co.uk/cookie-policy/Line 150 179 412 415 418 ...
https://orders.personnelchecks.co.uk/dbs-crb-checks/Line 150 179 186 843 845 ...
https://orders.personnelchecks.co.uk/dissatisfied-customer-procedure/Line 150 179 186 368 370 ...
https://orders.personnelchecks.co.uk/fusionhr/Line 150 179 497 500 503 ...
https://orders.personnelchecks.co.uk/help-line/Line 150 179 693 696 699 ...
https://orders.personnelchecks.co.uk/info-centre/barring/making-a-referral/Line 150 179 186 426 428 ...
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/Line 150 179 186 455 457 ...
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/how-does-safeguarding-affect-me/Line 150 179 186 444 446 ...
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/six-safeguarding-principles/Line 150 179 186 249 257 ...
https://orders.personnelchecks.co.uk/infocentre/Line 151 180 569 572 575 ...
https://orders.personnelchecks.co.uk/news/Line 151 180 992 995 998 ...
https://orders.personnelchecks.co.uk/privacy-policy/Line 150 179 186 462 464 ...
https://orders.personnelchecks.co.uk/sectors/Line 150 179 186 298 925 ...
https://orders.personnelchecks.co.uk/taxis/liverpool-city-council-new-drivers/Line 190 196 285 304 410 ...
https://orders.personnelchecks.co.uk/terms-conditions/Line 150 179 186 423 425 ...
https://orders.personnelchecks.co.uk/videos/Line 151 180 919 922 925 ...
This issue was found on another 229 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.
Very ImportantProvide a search option on each page of content-rich web sites. Usability.gov 17:4 1 pages
A search option should be provided on all pages where it may be useful - users should not have to return to the homepage to conduct a search. Search engines can be helpful on content-rich web sites, but do not add value on other types of sites.
https://orders.personnelchecks.co.uk/cdn-cgi/l/email-protectionLine 1
Very ImportantUse label elements for each data entry field to show what data is expected. Usability.gov 13:5 24 pages
Make sure each input field has an associated label describing the field.
https://orders.personnelchecks.co.uk/about-us/case-studies/luton-borough-council/Line 427
https://orders.personnelchecks.co.uk/about-us/case-studies/recruitment-case-study/Line 473
https://orders.personnelchecks.co.uk/about-us/case-studies/safe-base-care/Line 481
https://orders.personnelchecks.co.uk/about-us/testimonials/Line 239
https://orders.personnelchecks.co.uk/blog/posts/2021/january/how-background-checks-can-help-in-the-fight-against-human-trafficking/Line 369 375 384 391
https://orders.personnelchecks.co.uk/blog/posts/2021/january/how-can-background-screening-help-you-recruit-post-pandemic/Line 369 375 384 391
https://orders.personnelchecks.co.uk/dbs-crb-checks/Line 608
https://orders.personnelchecks.co.uk/help-line/Line 239 405
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-training/Line 401
https://orders.personnelchecks.co.uk/lets-talk-crb-checks/Line 331
https://orders.personnelchecks.co.uk/sectors/Line 239 693
https://orders.personnelchecks.co.uk/videos/Line 590
https://orders.personnelchecks.co.uk/videos/?page=2Line 591
https://orders.personnelchecks.co.uk/videos/?page=3Line 591
https://orders.personnelchecks.co.uk/videos/?page=4Line 591
https://orders.personnelchecks.co.uk/videos/?page=5Line 591
https://orders.personnelchecks.co.uk/videos/?page=6Line 591
https://orders.personnelchecks.co.uk/videos/?page=7Line 591
https://orders.personnelchecks.co.uk/videos/?page=8Line 591
https://orders.personnelchecks.co.uk/videos/?page=9Line 575
This issue was found on another 4 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.
Very ImportantUse text links rather than image links. In general, text links are more easily recognized as clickable. Usability.gov 10:6 249 pages
Text links usually download faster, are preferred by users, and should change colors after being selected. It is usually easier to convey a link's destination in text, rather than with the use of an image. Users often find it hard to tell which images are clickable without moving the cursor over them ('minesweeping'). Another benefit to using text links is that users with text-only and deactivated graphical browsers can see the navigation options.
https://orders.personnelchecks.co.uk/about-us/case-studies/Line 432
https://orders.personnelchecks.co.uk/about-us/testimonials/Line 522
https://orders.personnelchecks.co.uk/blog/Line 2131
https://orders.personnelchecks.co.uk/careers/Line 409
https://orders.personnelchecks.co.uk/cookie-policy/Line 354
https://orders.personnelchecks.co.uk/dbs-crb-checks/Line 843
https://orders.personnelchecks.co.uk/dissatisfied-customer-procedure/Line 368
https://orders.personnelchecks.co.uk/fusionhr/Line 439
https://orders.personnelchecks.co.uk/help-line/Line 635
https://orders.personnelchecks.co.uk/info-centre/barring/making-a-referral/Line 426
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/Line 455
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/how-does-safeguarding-affect-me/Line 444
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/six-safeguarding-principles/Line 477
https://orders.personnelchecks.co.uk/infocentre/Line 511
https://orders.personnelchecks.co.uk/news/Line 934
https://orders.personnelchecks.co.uk/privacy-policy/Line 462
https://orders.personnelchecks.co.uk/sectors/Line 923
https://orders.personnelchecks.co.uk/taxis/liverpool-city-council-new-drivers/Line 409
https://orders.personnelchecks.co.uk/terms-conditions/Line 423
https://orders.personnelchecks.co.uk/videos/Line 861
This issue was found on another 229 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.

Priority 3

6 issues on 36 pages

ImportantRadio buttons are easier to use than drop-downs when there are 6 choices or fewer. Usability.gov 13:9 1 pages
One usability study showed radio buttons give reliably better performance than drop-down lists for mutually exclusive selections. If screen space allows use radio buttons instead of lists/dropdowns with fewer than 7 items.
https://orders.personnelchecks.co.uk/dbs-crb-checks/Line 586
ImportantUse at least a 12-point font on all web pages. Usability.gov 11:8 2 pages

For users over age 65, it may be better to use at least fourteen-point fonts. Never use less than nine-point font on a Web site. The following are all smaller than 12 point:

  • <p style="font-size: 11pt;" >
  • <p style="font-size: 15px;" >
  • <p style="font-size: small;" >
  • <font size="2" >
  • <font size="-1" >
https://orders.personnelchecks.co.uk/css/style.min.css?cachbuster=2Line 393 396 411 424 452 ...
https://orders.personnelchecks.co.uk/taxis/liverpool-city-council-new-drivers/Line 149 150 151
ImportantUse bold text sparingly - for one or two words or a short phrase. Usability.gov 11:5 21 pages
Keep runs of bold text to less than 70 characters.
https://orders.personnelchecks.co.uk/about-us/case-studies/Line 240
https://orders.personnelchecks.co.uk/about-us/case-studies/luton-borough-council/Line 237 239 271
https://orders.personnelchecks.co.uk/about-us/case-studies/recruitment-case-study/Line 248 259
https://orders.personnelchecks.co.uk/about-us/case-studies/safe-base-care/Line 267
https://orders.personnelchecks.co.uk/careers/Line 234
https://orders.personnelchecks.co.uk/cdn-cgi/l/email-protectionLine 43
https://orders.personnelchecks.co.uk/dissatisfied-customer-procedure/Line 234
https://orders.personnelchecks.co.uk/fusionhr/Line 263
https://orders.personnelchecks.co.uk/info-centre/barring/making-a-referral/Line 241
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/Line 267 273
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/cse/Line 270 271
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/how-does-safeguarding-affect-me/Line 263
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-for-drivers/Line 244
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-policy-and-procedures/Line 236 270 282
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-training/Line 251
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/six-safeguarding-principles/Line 236 296
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/spotting-signs-of-abuse/Line 245
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/types-of-abuse/Line 257
https://orders.personnelchecks.co.uk/taxis/liverpool-city-council-new-drivers/Line 231 241
https://orders.personnelchecks.co.uk/terms-conditions/Line 243
This issue was found on another 1 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.
ImportantUse italic text sparingly - for one or two words or a short phrase. Usability.gov 11:10 5 pages
Keep runs of styled text to less than 70 characters. When used well, styled text draws attention to important words, but also decreases reading speed by almost twenty percent.
https://orders.personnelchecks.co.uk/about-us/case-studies/luton-borough-council/Line 264 265 267 268 268 ...
https://orders.personnelchecks.co.uk/fusionhr/Line 264 265 266 267
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/Line 249 268
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/safeguarding-policy-and-procedures/Line 237 240 241
https://orders.personnelchecks.co.uk/info-centre/safeguarding-hub/types-of-abuse/Line 238
ImportantUse link text between 3 and 100 characters so it's long enough to be understood, but avoids line wrapping. Usability.gov 10:11 1 pages
A single word text link may not give enough information about the link's destination. A link that is a full sentence is difficult to read quickly, particularly if it wraps to another line.
https://orders.personnelchecks.co.uk/news/Line 780
ImportantUse option groups when a drop down list has more than 10 items. Usability.gov 13:12 14 pages
Group related options using optgroup elements.
https://orders.personnelchecks.co.uk/about-us/case-studies/recruitment-case-study/Line 419
https://orders.personnelchecks.co.uk/about-us/case-studies/safe-base-care/Line 427
https://orders.personnelchecks.co.uk/about-us/testimonials/Line 239
https://orders.personnelchecks.co.uk/help-line/Line 239
https://orders.personnelchecks.co.uk/sectors/Line 239 639
https://orders.personnelchecks.co.uk/videos/Line 536
https://orders.personnelchecks.co.uk/videos/?page=2Line 537
https://orders.personnelchecks.co.uk/videos/?page=3Line 537
https://orders.personnelchecks.co.uk/videos/?page=4Line 537
https://orders.personnelchecks.co.uk/videos/?page=5Line 537
https://orders.personnelchecks.co.uk/videos/?page=6Line 537
https://orders.personnelchecks.co.uk/videos/?page=7Line 537
https://orders.personnelchecks.co.uk/videos/?page=8Line 537
https://orders.personnelchecks.co.uk/videos/?page=9Line 521

Priority 5

1 issues on 1 pages

Least ImportantCapitalize the first letter of the first word in lists. Usability.gov 12:9 1 pages
Only the first letter of the first word should be capitalized unless the item contains another word that would normally be capitalized.
https://orders.personnelchecks.co.uk/terms-conditions/Line 277 278 279 280 281 ...
Expand all 15 issues