Site Report

This tab shows general usability issues, indicating navigation problems for all users.

Status	Summary
	Usability.gov Guidelines - Some pages violate these guidelines.
	W3C Best Practices - Some pages violate these guidelines.
	Readability - No issues found.

Priority	Description and URL	Guideline and Line#	Count
Priority 2 5 issues on 23 pages
	Avoid underlined text - people will click on it and think it's a broken link.	Usability.gov 10:4	1 pages
	Use something other than underlining for highlighting text, because it looks like a link, and users become frustrated when the "link" does not work.
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/Content/chosen?v=v2dA0pzN64YswBCqbDA0DCwDgQlsZDjn4riPqq-cxNI1	Line 29
	Keep URLs shorter than 78 characters so they don't wrap when emailed.	W3C	18 pages

	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/Content/font-awesome/fonts/fontawesome-webfont.woff2?v=4.6.3	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Account/RequestPasswordChange	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_About	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_Contact	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_CookiesPolicy	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_TAndC	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Account/RequestPasswordChange	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_Contact	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_CookiesPolicy	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_TAndC	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 1
	Omitting `img width` or `height` attributes makes the page layout jump about as images load.	Usability.gov 14:3 W3C	21 pages
	This makes the page very hard to read or click while it's loading. Fix by adding width and height attributes to the `img` tag matching the image dimensions. In responsive layouts, specifying `width` and `height` prevents layout jumping because the browser can pre-calculate the final image size when CSS like this is used: `img { max-width: 100%; height: auto }`
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Account/Register	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Account/RequestPasswordChange	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_About	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_Contact	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_TAndC	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Account/Register	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Account/RequestPasswordChange	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_Contact	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_CookiesPolicy	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_TAndC	Line 59
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 78
	This issue was found on another 1 pages. You can change the number of pages shown for each issue using the Options menu command in the desktop edition or the Edit Scan button in the OnDemand edition.
	Provide a search option on each page of content-rich web sites.	Usability.gov 17:4	13 pages
	A search option should be provided on all pages where it may be useful - users should not have to return to the homepage to conduct a search. Search engines can be helpful on content-rich web sites, but do not add value on other types of sites.
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Account/RequestPasswordChange	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_About	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_Contact	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_CookiesPolicy	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_TAndC	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Account/RequestPasswordChange	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_Contact	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_TAndC	Line 1
	This page title is not unique. Each page should have a descriptive and meaningfully different title.	Usability.gov 9:2	13 pages
	Title refers to the text displayed on browser tabs, favorites, and in search engines results pages. If two or more pages have the same title, they cannot be differentiated by users or the Favorites capability of the browser.
	'Citizen Portal - Register an account ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Account/Register https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Account/Register	Line 5
	'Citizen Portal - Forgot password ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Account/RequestPasswordChange https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Account/RequestPasswordChange	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_About	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_Contact	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_CookiesPolicy	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/cy/Home/SiteNotice?key=SiteNotices_TAndC	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_AccessibilityStatement	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_Contact	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_CookiesPolicy	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 5
	'Citizen Portal - Site notice ' is also used on https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_About https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_TAndC	Line 5
Priority 3 2 issues on 7 pages
	Use at least a 12-point font on all web pages.	Usability.gov 11:8	2 pages
	For users over age 65, it may be better to use at least fourteen-point fonts. Never use less than nine-point font on a Web site. The following are all smaller than 12 point: <p style="font-size: 11pt;" > <p style="font-size: 15px;" > <p style="font-size: small;" > <font size="2" > <font size="-1" >
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/Content/chosen?v=v2dA0pzN64YswBCqbDA0DCwDgQlsZDjn4riPqq-cxNI1	Line 1
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/Content/portals?v=8QvuL3v2MomMF2K4mnsPYpXXhz8mQ9rwTFSeWJlq-2s1	Line 4 5 7 8 98 ...
	Use bold text sparingly - for one or two words or a short phrase.	Usability.gov 11:5	5 pages
	Keep runs of bold text to less than 70 characters.
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en	Line 215
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 215
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_Contact	Line 183
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en/Home/SiteNotice?key=SiteNotices_PrivacyNotice	Line 184
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 203
Priority 4 1 issues on 1 pages
	Use site maps for web sites that have many pages.	Usability.gov 7:10	1 pages
	Site maps provide an overview of the Web site. They may display the hierarchy of the Web site, may be designed to resemble a traditional table of contents, or may be a simple index.
	https://emsonline.liverpool.gov.uk/CitizenPortal_LIVE/en?ReturnUrl=%2FCitizenPortal_LIVE%2F	Line 1
	Expand all 8 issues

Site Report

Priority 2

Priority 3

Priority 4